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FAQ

  • What kind of quality control do you have?
    To begin, we print everything we sell in-house to assure the print settings meet our standard for durability. Settings like wall count (how thick the outer walls are) and infill % (how much structure is inside), both are crucial in determining an item's durability. That being said, one way to reduce manufacturing cost is to manipulate these settings to use as little material as possible. However, this creates a weaker product that is prone to breaking or warping which is why we print for durability. Though it does often mean we are by no means the cheapest option. Furthermore, we inspect everything that comes of our printers for defects that impact the items durability or aesthetic. A few examples of unacceptable defects are shown below: Now, that is not to say that all products are perfect and free of imperfections or flaws. Some flaws can pass inspection if they are inconspicuous enough and do not jeopardize the integrity of the print. Though if there are enough, they too will be pulled from inventory. The reason for allowing some flaws through is to help keep cost down as zero flaws mean more waste and more waste means higher costs. As we are able, we will include some examples of acceptably flawed products for greatly transparency as we never want anyone to be unpleasantly surprised by one of our products.
  • Why might colors differ slightly from the pictures?
    While we try to accurately represent each item and its colors, pictures can still be subjective based on factors such as lighting (intensity and hue) or due to specialty filaments. Silky/glossy colors are especially prone to hue-shifts based on lighting as their reflective surface catches the light differently, tricking the eye into seeing different hues. There are also dual or tricolors that appear to be a different color depending on what angle the item is being viewed. This can make it especially tricky as even as the manufacture, we cannot always control if the same colors will appear on the front, or back of an item.
  • How heat tolerant are 3D printed (PLA) products?
    Almost all of our items are printed out of a biodegradable, cornstarch based, plastic called PLA. PLA is heat tolerant to roughy 140°F though color, sheen, and other additives can change that some. If heated above 140°F, it can become soft and pliable. It should NOT be handled when soft as it can easily become disformed. As it cools, it will regain its rigidity. Car Disclaimer: it's recommended to use sun shades to protect both your Moos (and interior) from excess heat and UV. Both can shorten the life of 3D printed items and accelerate its biodegradable nature.
  • Do you offer "free" shipping?
    I honestly wish I could offer "free shipping". However, even given how ubiquitous the term is, the truth is that shipping is never free. Some of the costs include (but not limited to) the label, box, packing materials, shipping fees, and labor involved to pack and verify an order. Granted, one way companies offer "free" shipping is to raise product costs to include (absorb) shipping. However, that presents its own challenges due to varying order sizes. Another is to set a minimum order threshold. However, that still does not solve the problem for the smaller orders. That is why, while I can understand and appreciate the desire for "free shipping", it is needed to cover costs associated with each order.
  • Can I edit my order after checking out?
    Once an order is placed, you will no longer have the ability to edit it. That is not to say the order cannot be edited though. Should you need to: change/edit the shipping address add products remove products do something else... please reach out via email (ShayKayStudio@gmail.com) or text (262-361-3694) as soon as possible. We will do our best to accommodate the request and make the desired changes before it's too late. Please keep in mind, once a tracking number is generated (at which point an email is sent with said tracking number), we can no longer edit an order. Furthermore, ShayKay Studio is not responsible for returned items due to incorrect/incomplete shipping addresses provided to us.
  • Can I cancel my order?
    You can cancel or change your order within 2-hours of it being placed via either email (ShayKayStudio@gmail.com) or text (262-361-3694). Please include your order number if possible.
  • How will my order be shipped?
    Most, if not all, orders are shipped via USPS with a tracking number. The exception is exceptionally large orders or international, these are often shipped via UPS or FedEx though they still come with a tracking number. Given that we do utilize USPS, this means that any order placed on Saturday will likely ship on Monday (unless it's a Federal holiday) as the post office is closed on Sundays.
  • How long will it take to receive my order?
    We strive to ship all orders next day with a 2-5 day shipping window. In the extremely rare case we cannot ship next day*, it will either ship within 72-hours or we will contact you within that timeframe with further details. If you have not received your order within 7 days, we recommend checking the tracking number to see if USPS experienced any delays. You may also reach out to us with either your order number or email associated with the order for further assistance. * orders placed on Saturday ship on Monday due to the post office being closed on Sundays.
  • What should I do if I receive a defective product?
    While we review every product that comes off our printers for defects, some can regretfully be missed. Should you find a defect, please reach out to us within 14-days via either email (ShayKayStudio@gmail.com) or text (262-361-3694). For the quickest service, please send a picture of the defect. Once confirmed, we will either: Issue a refund to the original form of payment for the product. Issue store credit in the form of points to use on something else. In either case, we cannot refund shipping.
  • What should I do if something is missing from my order?
    While I wish I could say this will never happen, any time there is a human element, there is unfortunately room for error. To help limit the chance for error though, a pick-list is printed and shipped with every order for our and your verification. If something is missing though, please reach out via either email (ShayKayStudio@gmail.com) or text (262-361-3694) with your order number and what is missing. Once confirmed, we will either: Ship the missing item. Issue a refund, in the amount of the missing item(s), to the original form of payment.
  • How can I find the status of my order?
    There are a few ways, the first being: An automated email is sent once an order is placed. An automated email is sent when the tracking number is generated. From there, you can find out more by: Logging into the website to view the status of your order. Entering your tracking number, from the second email (once generated), on USPS's website. Emailing us at ShayKayStudio@gmail.com. Texting us at (262) 361-3694.
  • What goes into manufacturing 3D printed items?
    Most people think all they need is the machine and filament (material). However, there is so much more that really can make 3D printing overwhelming for some. A more complete list would be: The 3D printer The filament Which each desired color is it's own roll Wear parts on and in the machine Some may need to be replaced weekly Electricity The file (STL), either: Finding something online (free or purchased) Designing something yourself Any prototyping to assure it prints as expected Filament lost to failed prints Print time (ranges from hours to days)
  • What are the different types of filament used for 3D printing?
    ABS (Acrylonitrile Butadiene Styrene): ABS is often used for items that need to withstand higher temperatures such as interlocking parts, items exposed to UV, or other items that might need to standup to heat. Overall, it has a lower strength compared to PLA but double the durability when it comes to withstanding heat, UV, and water. PLA (Polylactic Acid): made from corn-starch, PLA is often used for décor, prototypes, desk toys, and other low-stress applications. Overall, it is one of the stronger materials but it has a lower tolerance for water, heat, and UV rays. Therefore, while items printed with PLA can withstand regular play, they should not be left out to the elements as it can shorten the life of the item. We also use an offshoot of this type that is food safe (free of toxic dyes or other additives) when making things such as cookie cutters. PETG (Polyethylene Terephthalate): PETG will not biodegradable but it is 100% reclaimable when recycled properly. Uses often include food containers and tools used for food consumption due to being FDA approved. Its strength is on par with PLA with the durability of ABS. TPU (Thermoplastic Polyurethane): often used for it's rubbery, elastic, and impact resistant properties, TPU is often used for phone cases, stoppers, caps, bumpers, and other such applications. There are others, but the above list includes the filaments we print with the most often.
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